Shipping policy

Shipping Policy

Contact Information
If you have any questions about shipping, feel free to reach out:
Phone: +86 138 2377 0549 / +886 976 145 175
Email: Dreamleafgarden@outlook.com

1. Order Processing

  • Orders are typically processed and shipped within 2 business days of receiving payment.

  • Please note: processing times may be longer during high-demand periods or holidays.

2. Shipping to the United States

  • We offer free shipping to the U.S. on orders over US$ 1,000.

  • For orders under US$ 1,000, a flat-rate shipping fee of US$ 50 applies.

  • Estimated delivery time to the U.S. is approximately 2 weeks (14 days) from the date the order ships.

3. Shipping Cost and Eligibility

Order Total (USD) Shipping Cost Estimated Delivery Time to U.S.
≥ 1,000 Free Approximately 2 weeks
< 1,000 US$ 50 flat fee Approximately 2 weeks

4. International Orders

For any countries outside the U.S., shipping cost and delivery times will vary and will be calculated at checkout or communicated with you directly prior to shipping. We’ll provide tracking information once your order is dispatched.

5. Shipping Restrictions & Customs

  • The United States is currently our primary delivery destination.

  • Customers are responsible for any import duties, taxes, or customs fees that may apply.

  • Delivery times may vary due to local customs procedures or unforeseen delays.

6. Lost or Damaged Shipments

  • Please inspect your package upon arrival.

  • If your shipment arrives lost or damaged, contact us immediately (within 7 days) at Dreamleafgarden@outlook.com to initiate a resolution.

  • We’ll work with shipping carriers to assist in claim resolution and offer support as needed.

7. Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information.

  • If tracking details are not received within 2–3 business days after ordering, please let us know via email.

8. Delays & Service Interruptions

  • Delivery times may be affected during holidays, peak shopping seasons, or due to unforeseen logistic issues.

  • In such cases, we will notify you promptly and provide updates on new estimations.

9. Returns & Cancellations

  • Order cancellations must be requested before the item has shipped—email us at Dreamleafgarden@outlook.com to request.

  • For returns or exchanges, please contact us to discuss eligibility and process. Note that return shipping costs may apply depending on the circumstances.